Product delivery cases are created by default within an integrated case so that integrated case functionality can be used for that product delivery. For example, evidence can be captured at the integrated case level and shared between product deliveries for the same person or for persons within the same family.
During product delivery case creation, the case worker records who is applying for what benefit. The person applying for the benefit is called the primary client. The primary client is also the default nominee on the case. This is the person who will receive the actual benefit payments. The name of the benefit is also specified.
To aid case workers, the system allows them to view a list of any other existing integrated and product delivery cases on which the applicant is a primary client. The product delivery case details are then specified. Case details include the date that the benefit application was received by the agency and the expected outcome of the case, e.g., financial support.
Case details also include information that defines how payments in respect of the case are issued to the nominee. This information includes the preferred payment method, and the case delivery pattern. The case delivery pattern is the default payment method and frequency by which financials are issued to a nominee. For example, weekly by check. The delivery pattern includes the primary client's preferred payment method details. If the primary client has a preferred payment method, e.g., check, cash, this is displayed to indicate to the case owner the most appropriate delivery pattern.
The product delivery case is created when the case worker has recorded all of the information required. When a product delivery case is created, its status is "Open". Real world information is then captured in the form of evidence to determine the client's eligibility and entitlement.