Many aspects of Cúram Integrated Case Management are configurable. The purpose of this is to enable agencies to decide how they would like the application to behave with minimal disruption to its day-to-day operations. Increased configurability significantly reduces, and often eliminates, the need for agencies to customize source code by allowing them to configure at runtime the case information that is displayed in the application as well as how certain case processing operations are handled by the system. The following is a summary of the main aspects of the Cúram ICM model that are configurable:
- How and what case information is displayed throughout the
application is configurable. This includes the ability to configure
integrated and product delivery cases, as well as choose which case
types are displayed in case listings and the order in which evidence
is displayed on the evidence dashboard. Agencies can customize the
appearance of the application user interface to highlight key
information to case workers. The purpose of these options is to enable
case workers to easily access the information they frequently
use.
- The agency can configure the types of cases that are displayed
as filter options when case workers access and search for case
information. The agency can also determine the type of search facility
it wants to use. Two types of case search are also supported: standard
and enhanced.
- The agency can dynamically create new products, evidence for
capturing real world data about clients, and the rules that are
applied to this evidence in order to determine eligibility and
entitlement for the new products.
- Cúram Express Rules (CER) is a rules language aimed at providing
a clear expression of business rules. As part of defining rules,
agencies can configure categories of rules that determine how
eligibility results are displayed and also configure explanations of
eligibility results that aid case workers and clients understanding of
eligibility and entitlement decisions made by the system.
- CER is key to enhancing and encouraging collaboration.
Documenting and displaying eligibility, entitlement and enrollment
business rules in a human readable format will allow for greater
transparency to the client and will aid client advocacy groups in
explaining and assisting clients with the eligibility and enrollment
process.
- Rules Editor functionality allows business and administrator
users to define new rules and scripts together. Views that allow
administrators to easily change rules and see the changes clearly on
the system are provided which result in less errors being made and
more accurate eligibility results for clients.
- The agency can fully configure services and service referrals to
meet its requirements. Aspects of service delivery and referrals to
services processes that can be configured include how the provider of
the service is specified, whether a service or referral is applicable
to one or multiple clients, and the strategy for processing and
issuing payments in respect of services to clients and
providers.
- Agencies can configure various aspects of system behavior as
cases are moved through different stages in their lifecycles.
Configurable aspects of system behavior include how the system
determines the initial owner of a case, case closure processing, and
case reassessment processing.