Essential to the stability of agencies is the ability to measure the success of care and protection in meeting clients needs. Achieving long-term stability for a client involves identifying the root causes of need, addressing the root causes in a number of ways, and measuring set-backs and progress along the way.
Ongoing case management tools help to ensure that clients are progressing towards self-sufficiency. Tools that provide visibility on the most up-to-date determinations, and deliveries of benefits and services are available. Tracking tools are also provided to check on payment corrections, issues raised on a case, and ongoing legal proceedings. Case workers can manage the progression of their product delivery cases during ongoing case management. This includes tools to manage the most-up-to-date information about a client and the ability to use this data to re-evaluate those needs.