Helping Case Workers Do Their Jobs - The Case Worker Workspace

The case worker workspace contains tools that assist case workers and supervisors in their daily work. Case workers frequently have high caseloads and many clients to look after and track. Therefore, it is important that they can easily see case work that needs to be completed and can quickly access key information so that clients who need help do not fall through the cracks. The more case workers can track about their cases, the more they can ensure that clients in need are being helped.

Another benefit of the workspace is that it aids case worker efficiency and productivity. The workspace provides the following main features that help case workers to meet the needs of clients:

• Summaries of pertinent case information are provided which assist case workers in their daily work. For example, an appointment summary is available for case workers to quickly see various meeting and activity appointments they have for the day.
• Tasks and activities that the case worker needs to address for the day are highlighted.
• Case search and case query functionality is provided and case workers can also highlight items that they have a special interest in.
• Calendaring functionality allows case workers to schedule and track case events, activities, and meetings.