It may be necessary for the agency to suspend an "active" product delivery case. For example, the agency may suspend a person's benefits if it suspects that the person is committing benefit fraud. When a case is suspended, payments will continue to be paid up until the date of suspension if the organization has configured the application to do so through the use of an application property in the administration application; otherwise no additional payments will be issued until the case is unsuspended and once again approved and activated. An agency may configure whether or not payments should be issued up to the suspension date of a case through the use of an application property in the administration application. For more information on this property, see the Cúram Integrated Case Management Configuration Guide.
A suspended case can be unsuspended. If, for example, the agency later discovers that the person suspected of benefit fraud is innocent. In this case, the suspension can be reversed. The status of the unsuspended case returns to "open". Future payments will only be issued after the case is approved and activated again.