Investigations are used to inquire into circumstances surrounding an allegation or incident. Agencies receive thousands of reports each year which must be investigated. Examples of types of allegations which require investigation include child maltreatment or benefit fraud.
For example, John Smith is in receipt of Income Assistance as he is unable to work due to a back injury. John's neighbour phones to say that John has been working on a building site for 'cash in hand' and he is aware that he receiving Income Assistance.
Investigations allow agencies to record all relevant details concerning any type of investigation. All information surrounding the allegation is recorded including interviews, assessments, notes and communications sent or received. These provide the agency with the relevant details to complete the findings, record a decision on the investigation and ultimately resolve the allegation or incident.
For more information on Investigations, see the Cúram Investigations Guide.