Service completion happens when a service has been delivered to the client. Service completion allows the agency to measure how successful the service was in meeting the needs of the client. Service completion also indicates that the service has been delivered and that the client will no longer be participating in the service.
As part of completing a service, the case worker records the outcome for the service. This helps the case worker to identify the client's progress and also to decide if the service should be used by the agency to meet client needs in the future. A completed service can have an outcome of "successful" or "unsuccessful". If a service was not successful, the reason why it was unsuccessful is also recorded.