A case worker may need to make changes to a service based on a client's needs. For example, a case worker may increase the recommended units of service for a client from five to ten or may change some client evidence which affects the client's eligibility and entitlement. Any changes made to a service or to the evidence used to determine eligibility for a service will be automatically reflected in the payment processing mechanism that is used by the service.
For example, any changes made to the number of units, unit amount, authorized or custom rate, start or end date of any service provided by a third party are reflected in the service authorization line items associated with the service. Any changes made to the start date or end date of any service that uses product delivery processing, are also reflected in the product delivery associated with the service.
Note that if a case worker has to cancel a service, any associated service authorization line items are automatically cancelled. If the service has an associated product delivery, that product delivery is automatically closed.