Case workers can record items that they have a special interest in. Items of interest include cases, issues, and participants. For example, if a case worker is working on a case that requires a high degree of tracking, he or she can record the case as an item of interest. This allows the case worker to easily and quickly access that case and eliminates the need for the case worker to search for it using the case search facility. A list of recorded items of interest is automatically maintained for each case worker. Case workers can add and remove items of interest from this list. Types of items of interest that can be marked by case workers include cases, issues, and audit plans as well as items that are not case specific such as appeals or participants.
A search facility is provided that allows case workers to search for their items of interest by type. Case workers can filter the search to display all their items of interest or a case worker can filter the item of interest search to displays only items of interest recorded for issues, audit plans, or cases.