An investigation can be created at the integrated case level or at the product delivery case level. Alternatively, a standalone investigation can be created. For example, an investigation might be created within a product delivery case if a client is alleged to have committed fraud as part of a particular benefit payment.
Similarly, if a client has several ongoing benefit payment cases and is alleged to have committed fraud on all benefit payments, the organization can create the investigation within an integrated case as the allegation relates to more than one product delivery.
Alternatively, the organization may wish to handle investigations separately from other types of case processing. In this situation, a standalone investigation can be created. The process of creating an investigation is designed to be completely flexible. The decision to create a standalone investigation or an investigation at the product delivery case or integrated case level is made at the discretion of the organization.
Standalone investigations can be created for a registered person, a registered prospect person, or an unregistered individual who is registered on the system as a person participant during the investigation creation process.
When an investigation is created at the integrated case level, the primary client for the investigation can be selected from any of the case members of the case from within which the investigation is created.
If an investigation is created at the product delivery case level, the primary client of the investigation is set to the primary client of the case within which the investigation is created. Once the investigation is created, it is progressed through a series of activities by the appropriate user, such as a case worker.