Each resolution that is created on a issue has a status which describes its progress. There are four resolution statuses: in-edit, submitted, approved, and rejected. Each status changes during issue processing.
The following table describes each resolution status:
Status |
Description |
---|---|
In-edit | A resolution status is "in-edit" when the resolution is first entered for an issue. |
Submitted |
An resolution status is "submitted" when it is submitted for approval. |
Approved | A resolution status is "approved" when the resolution is approved by an authorized user, e.g., a case supervisor. |
Rejected | A resolution status is "rejected" when the resolution is rejected by an authorized user, e.g., a case supervisor. |