The following table is a summary of some of the functionality provided in the Cúram Supervisor Workspace.
Function | Actor(s) | Workspace(s) |
---|---|---|
Reserve Task(s) | Supervisor to User | Case Workspace, User Workspace |
Forward Task(s) | Supervisor to User, Organization Unit, Work Queue, Job, or Position | Case Workspace, User Workspace |
Reallocate Task(s) | Supervisor to User, Organization Unit, Work Queue, Job, or Position | User Workspace |
Reassign Case | Supervisor to User | Case Workspace, User Workspace, Cases With Issues, Cases With Appeals |
Redirect Task(s) | Supervisor to User | User Workspace |
Block Task Allocation | Supervisor to User | User Workspace |
Create or Modify User Skills | Supervisor to User | User Workspace |
Create or Modify User Working Patterns | Supervisor to User | User Workspace |
Create or Modify User Case Approval Rules | Supervisor to User | User Workspace |
Create or Modify User Evidence Approval Rules | Supervisor to User | User Workspace |
Subscribe or Unsubscribe User Subscription to Work Queues | Supervisor to User and Work Queue | User Workspace, Work Queue Workspace |