The following is a summary of the concepts covered in this guide:
- Cúram Supervisor Workspace assists supervisors by providing them
with the tools efficiently to balance work loads for users.
- This includes tools to monitor and move cases and tasks through
their life cycles.
- The Cúram Supervisor Workspace consists of the following
workspaces: the Supervisor Workspace, the Case Workspace, the User
Workspace, the Organization Unit Workspace, and the Work Queue
Workspace.
- The application also includes heat maps for tracking issues. If
the Cúram Appeals module has been installed, the Supervisor Workspace
includes functionality to manage cases with appeals.