Viewing Reserved Tasks

For the Case, Organization Unit and Work Queue Workspaces the list of reserved tasks is initially displayed as a horizontal bar chart with each bar split into open tasks and deferred tasks. From this chart the supervisor can drill down to a list of open tasks and a list of deferred tasks. From the task list pages the supervisor can drill down again to individual task pages.

The user workspace does not use the bar chart of reserved tasks, but instead offers direct links to the open tasks list and the deferred tasks list. From these lists the supervisor can choose to forward task to another user, or reallocate them.