Introduction

Cúram for Return to Work Outcome Management starts with a client-centric approach to service delivery and case management which focuses on the results the client and household are trying to achieve. It provides a comprehensive approach towards reaching positive outcomes for clients referred to an employment or outcomes agency.

Return to Work Outcome Management leverages Cúram Income Support, Cúram Provider ManagementCúram Provider Management (CPM), Cúram Outcome ManagementCúram Outcome Management Enterprise Module (COM), and Assessment and Tracking content such as Self-Sufficiency Assessments and Self-Sufficiency Outcome Plans. It has its basis in the multi-disciplinary team processes throughout the life cycle of an integrated case. The A&T content includes built-in business processes, functionality, and content for assessments, outcome plans, activities, referrals, advisements, and monitoring and worker productivity tools.

The configurable nature of the A&T content allows social enterprises to quickly respond to changes in legislation, policy, and workload patterns. A&T is intended to be used by either the employment outcome worker or the Cash Assistance and/or Food Assistance program eligibility worker. A&T allows the outcome worker to:

• Manage client referrals from the eligibility worker.

• Perform assessments to identify the barriers to becoming self-sufficient for clients who are receiving or have applied for Cash Assistance and/or Food Assistance benefits.

• Manage outcome service plans to support clients in self-sufficiency attainment including managing client agreements. Allows for service provisioning with providers through activity selection and referrals.

• Ensure that the client is achieving the self-sufficiency goal by monitoring the client's progress on the services attended by him.

• Coordinate with the eligibility worker on referrals, sanctions, participation issues, work registration, and recommended non-participation reasons.

• Enter activity attendance directly or receive it through CPM processes.

• Know when the client's program eligibility and work eligibility status changes.