As mentioned earlier, triage is the process of quickly identifying a client's needs to direct them to community services and government programs. A citizen can choose to run triage while logged into the citizen account. Triage can be initiated by selecting Find Government and Community Help and choosing Find Community Help. The triage question script is displayed and the citizen must answer the questions before being brought to the triage results page.
As with triage which has been run while not logged in, the system displays applications and screenings that may meet the clients needs. However, when running triage while logged in, the system will not display applications or screenings for programs which the citizen is already receiving or for which the citizen has a pending application.
When a citizen does choose to screen or apply while logged in, the screening and application scripts can be pre-populated based on information already known by the agency. A configuration setting is provided which will allow an agency to decide if screenings and applications scripts are pre-populated or not. Selecting to screen or to apply will bring the citizen to the Screening and Application process respectively.