The information is captured using a question script defined by the agency. A system property is provided which specifies the script to display. The question script is created using Cúram Intelligent Evidence Gathering(IEG). With IEG, information is gathered interactively by displaying a script of questions that the citizen can provide answers to. A sample question script may ask questions about the client's basic needs - Food/Shelter, Finance, Physical Health/Disability and Mental Health/Substance Abuse.
When the citizen has provided answers to the questions in the script, clicking the Next button on the question script will display the results to the citizen.