The following list describes the chapters within this guide:
- IBM Cúram Universal Access Overview
- This chapter provides an overview of the need for citizens to
be able to access services and programs online and how IBM Cúram
Universal Access meets this need.
- Determining the Best Course of Action for a Client
- This chapter describes how a citizen can use triage to quickly
identify community services and government programs to meet their
needs.
- Screening a Client for Programs and Services
- This chapter describes the two types of screening which can be
performed by a citizen: filtered and eligibility.
- Completing and Submitting Client Applications
- This chapter describes the process of submitting and
subsequently managing applications.
- Citizen Account
- This chapter describes the citizen account creation process
and provides an overview of the information available from the
citizen account.
- Securing IBM Cúram Universal Access
- This chapter describes how IBM Cúram Universal Access is
secured using the three different types of user accounts: Generic
Public Account, System Generated Account and Citizen Created
Account.