This section describes messages for a payment issued, payment cancelled, payment due, payment stopped, payment unsuspended, over payment issued and under payment issued. A configuration setting is provided which allows an administrator to set the number of days (from the effective date) that payment messages should be displayed for.
Table 1. Payment Issued| Message Area |
Description |
|---|
| Title |
<Icon> Latest Payment |
| Message 1 |
Your latest payment of $22.00 was due on 22/07/2009. Click
here to view the payment details. Your next payment is due on
29/07/2009. Click My Payments to view your payment
history. |
| Message 2(Payment previously
cancelled) |
Your latest payment of $22.00 was due on 22/07/2009. Click
here to view the payment details. This payment was originally
cancelled on 23/07/2009. Click here to view details of the
cancelled payment. Your next payment is due on 29/07/2009. Click
My Payments to view your payment history. |
| Effective Date |
Current Date |
| Notes |
A payment can be issued, subsequently cancelled and then
reissued. The 'here' hyper link opens a page showing payment
details. The 'My Payments' link opens the My Payments page in the
citizen account. Note: if no more payments are due the 'Your
next payment is due on 29/07/2009.' part of the messages is
not displayed. |
Table 2. Payment Cancelled| Message Area |
Description |
|---|
| Title |
<Icon> Payment Cancelled |
| Message |
Your payment of $22.00, due on 22/07/2009, has been
cancelled. Click here to view the details. Click Contact
Information to contact your case worker if you need more
information. Your next payment is due on 29/07/2009. Click My
Payments to view your payment history. |
| Effective Date |
Current Date |
| Notes |
If no more payments are due the 'Your next payment is
due on 29/07/2009.' part of the message is not be displayed.
The 'Contact Information' link opens the Contact Information tab
in the citizen account. The 'My Payments' link opens the My
Payments page in the citizen account. |
Table 3. Payment Due| Message Area |
Description |
|---|
| Title |
<Icon> Next Payment Due |
| Message |
Your next Cash Assistance payment is due on
29/07/2011. |
| Effective Date |
Current Date |
| Notes |
This message is appropriate when it is the first payment a
citizen will receive. |
Table 4. Case Suspended| Message Area |
Description |
|---|
| Title |
<Icon> Payments Stopped |
| Message |
Your Cash Assistance payments have been stopped from
29/07/2009. Click Contact Information to contact your case worker
if you need more information. |
| Effective Date |
Current Date |
| Notes |
The 'Contact Information' link opens the Contact
Information tab in the citizen account. |
Table 5. Case Unsuspended| Message Area |
Description |
|---|
| Title |
<Icon> Payments Unsuspended |
| Message |
Your Cash Assistance payment suspension has been lifted
from 29/07/2009. Your next payment is due on 31/07/2009. |
| Effective Date |
Current Date |
| Notes |
None. |