A service delivery is a type of service delivered to a client, which can be created and managed within an integrated case or an outcome plan. These services can be configured to use product delivery processing, Cúram Provider Management (CPM) processing, or a combination of both, depending on how the agency wishes the service to be delivered to the client.
Services which use product delivery processing can use standard product delivery functionality, e.g. eligibility determination for a service and the calculation of payments based on custom rates (a rate which can change over time and can change based on circumstances). Services which use CPM processing can use CPM's financial processing and rate hierarchy. For example, invoices submitted by a provider are matched to a service authorization, and payments are generated based on the provider offering rate, using an out of the box Provider Invoice product delivery case (one per provider). Services which use a combination of both CPM processing and product delivery processing can utilize some or all of the standard features of a product delivery while fully integrating with CPM's service authorization and invoice processing.
If a service offering is configured to use product delivery processing for any aspect of service delivery, a corresponding product must be configured. This chapter outlines the actions and extension points available in CPM to utilize these product delivery features. For general information on configuring a product to be delivered as a service, see Section 3.10 of the Cúram Integrated Case Management Configuration Guide. For information on the different delivery types available and the functionality offered by each, see Section 3.8 of the Cúram Provider Management Guide.