The welcome message, cluster titles and text of the last logged on message are stored in a properties file in the resource store. The logged in user name is appended to the property citizenaccount.welcome.caption property to display the welcome message on the home page. To change the welcome message this property needs to be changed in the properties file. The file is located at EJBServer\components\CitizenWorkspace\data\initial\blob\prop\CitizenMessageMyPayments.properties. The text can be customized by uploading a new version to the resource store with a name attribute of "CitizenAccountHome".