This is an inbound web service invoked by remote systems on Universal Access. This service is used to update details of cases associated with a particular Citizen Account. The schema for the payload of web service requests of this type can be found in <CURAM_DIR>\EJBServer\components\WorkspaceServices\webservices\ExternalCase.xsd. A sample SOAP request for this web service is published in Appendix A.
A web service request of this type contains the following information:
- sourceSystem – The name of the remote system sending the request. Must match the name of a remote system configured in the system.
- contactReference – A reference for the contact, unique within the source remote system, this must match a contact reference previously transmitted via a Contact Service request.
- caseReference – This is a case reference and must be unique within the remote system that is the source of this request.
- caseName - The human readable name of the case on the remote system. The case name must be localised to the locale of the client. Case names used in the Payment web service should match case names provided in this request.
- citizenWorkspaceAccountID – The unique citizen workspace account id.
If a request is received with the same source system and case reference as a pre-existing entry then the information in the newer request supersedes the pre-existing information.