Assigning Case Ownership Using Workflow

The Ownership Strategy setting allows administrators to configure a case ownership strategy for each case type using workflow. This setting defines how the initial case owner for the case is determined. For example, this setting allows ownership of a particular type of integrated case to be assigned to a specific work queue.

Note that when a case ownership strategy is defined for a case type, the system transitionally sets the initial owner of a newly created case to the 'Temporary Owner Assignment' work queue while the workflow process determines the initial case owner. Once the workflow process has completed, the case is then reassigned to the case owner determined by the workflow process. There are two system application properties that relate to this work queue.

• The application property, curam.workflow.logtempownerworkqueueassignment is used to dictate whether or not case transaction log events that relate to the temporary owner assignment are automatically recorded by the system. The default value is 'NO'. If this value is set to 'YES' , a 'User Role Canceled' case transaction log event is automatically recorded when the case is reassigned from the 'Temporary Owner Assignment' work queue.
• The application property, curam.workflow.displayworkqueueasownerincaseuserrole is used to dictate whether or not the temporary assignment work queue will appear as a case owner on the User Roles page within a case. The default value is 'NO'.
  Important: When assigning case ownership to a workflow, administrators must ensure that the case ownership can be resolved through the workflow process that is associated with the case type otherwise the case creation process will fail.