A custom appeals process can be set up for the products that the agency provides. Appeal processes allow for the escalation of an appeal to a higher decision making body. There are three types of appeal: Hearing, Hearing Review, and Judicial Review. Appeals process configuration allows the agency to configure the order in which these types of appeal can be created when an appeal is created against a decision on a product delivery case. For more information on configuring appeal processes, see the Cúram Appeals Guide.