Using Person Evidence

Evidence can only reside inside a case, therefore this participant evidence is modeled as a special case type to allow configuration of dynamic evidence at the Person/Prospect level - known as Person Evidence or Participant Manager Evidence. Updates to the existing platform code has created a number of dynamic evidence types modeled on the existing legacy tables:

These dynamic evidence types that are provided by default include a write back of the data to the corresponding participant manager legacy table, so for example when a user maintains name information in evidence, updates are made to the 'AlternateName' table. This is necessary because system processing relies on the data being present in the legacy entity. For example, 'AlternateName' data is accessed in search processes.

Maintaining this data as evidence allows it to be used for eligibility and entitlement in a way that allows users to choose when data changes should be applied and take effect. This evidence can remain 'in edit' until such time as a user decides to apply it to the case. Also, configuring these new dynamic evidence types onto other cases (such as an integrated case where other case evidence is maintained), allows users to maintain the information along with other case evidence. This provides a much more user-friendly way of managing all evidence for a person or prospect person.

There are a number of other participant data tables that fall into the 'evidence' category. However; this data is not used in system processing and therefore is not converted into dynamic evidence. Items that fall into this category include:

The pages that allow users to maintain this data is configured to be not visible in the default application views. Custom dynamic evidence types can be configured with custom attributes and validations.

It is worth noting that the 'case' for a participant is just an architecture. The end user will still continue to see the evidence for a person inside the Participant Manager 'Person/Prospect Person' tab. Person registration is the function which creates the case and the necessary dynamic evidence records the background. Person evidence is automatically activated and evidence processing logic determines how information brokered from other cases is applied.