The following list describes the chapters within this guide:
What is Cúram Income Support for Return to Work Outcome Management?
This chapter provides an overview of Return to Work Outcome Management and the roles of the workers that use it.
Managing Outcome Services Referrals
This chapter provides information on support for the work referral process. It also provides background on work eligibility processing for Income Support programs.
Managing Self-Sufficiency Assessments
This chapter outlines how outcome workers perform assessments to determine the client's strengths, needs and barriers to self-sufficiency. Assessment results can then be viewed in detail for the client. Sample assessments and plans are provided for both Food Assistance and Cash Assistance. Based on the assessment of an individual, an agency has the option to create an outcome plan.
Managing Advisements
This chapter describes advisements that are a communication tool between an eligibility worker and an outcome worker on issues related to the client's plan.
Building Outcome Plans to Achieve Positive Outcomes
This chapter outlines how Assessment and Tracking (A&T) content uses Outcome Management. When a client visits the employment agency to register for work, the outcome worker creates an outcome plan for the client. Based on the Self-Sufficiency assessment score/classification, A&T provides a recommendation for activities. An agreement identifies the actions and services that a client has agreed to perform.
Monitoring Client Participation
This chapter provides an overview of how A&T assists an outcome worker to ensure the client is achieving the self-sufficiency goal by monitoring the client's progress on plan activities. Outcome workers monitor the client's progress through attendance tracking, participation summary views, and receiving notifications of discrepancies in scheduled to actual hours.
Using Productivity Tools
This chapter provides an overview of the worker productivity tools in Return to Work Outcome Management.