Monitoring Client Progress/Case Reviews

To ensure that the activities on the outcome plans are achieved and appropriately address the needs of clients, outcome workers review outcome plans regularly. This feature allows an outcome worker to review the goals, objectives, services and actions, and modify any component of outcome plans based on the client's progress.

Each type of outcome plan can be configured to define the number of days after which the plan is created that the first review should occur. In addition, a review frequency can then be specified that defines when the next review needs to be undertaken.

As part of the review process, A&T includes a number of assessment tools to assist in the decision making process with regards to the needs of the family and the recommended self-sufficiency goals of a client. If warranted, the client and outcome worker will also complete an updated Self-Sufficiency Assessment to help guide and formulate the revised outcome plan activities.