Depending on the value of the 'Use Rolled Up Reassessment Products' setting, either a payment correction case or an overpayment case may be created to deliver the overpayment correction. The following configuration settings also affect the behaviour:
This setting works in conjunction with the 'Use Rolled Up Reassessment Products' setting mentioned above and can be configured in one of three ways. The first option allows an administrator to specify that a separate case should be automatically created when an overpayment correction is detected. This will be either an overpayment case or a payment correction case depending on the value that is specified for the 'Use Rolled Up Reassessment Products' setting. Once the case is created, a user must manually approve, activate, and generate the liability financials required to recoup the overpayment.
The second option allows an administrator to specify that a separate case should be automatically created and approved, activated, and liability financials generated without the intervention of a user. Note that this option is only available for benefit products for which the value of the 'Use Rolled Up Reassessment Products' setting is 'NO'.
The third option instructs the system not to automatically create a separate case to correct the overpayment. Instead, a task is generated to alert the user of the overpayment. The user can then manually create and manage a liability case to recoup the overpayment.