There are a number of actions that a user can perform from their Inbox. These are mainly shortcut actions for retrieving tasks to work and may be accessed through the Actions menu in the title bar.
- Get Next Task: This action moves the next
available task from the list of tasks available to the user, to the
user's My Open Tasks list.
- Get Next Task From Preferred Org Unit: This action
moves the next task from the user's preferred
organization unit, to the user's My Open Tasks list.
The user can specify their preferred organization unit in the Task
Preferences section of the Inbox.
- Get Next Task From Preferred Queue: This action moves
the next task from the user's preferred work queue,
to the user's My Open Tasks list. The user can specify
their preferred work queue in the Task Preferences section of the Inbox.
- New Task: This action allows the user to create a new
manual task. A task subject must be provided and the task must be either added
to the user's My Open Tasks list or assigned. A priority
and a deadline for the task may also be specified. The newly created task may
also be associated with a participant on the system and/or a specified case.
Note: How the next task is determined is configurable but typically it is the highest priority task with the earliest assignment date. For information on changing the default Inbox customization see the Inbox Configuration and Customization chapter of the Cúram Workflow Reference Guide.