Customers who are licensed for the Cúram Appeals module can install
Cúram Appeals to sit alongside HCR. When installed, the following
configuration should be applied:
- Set the 'appealable' indicator to true on all of the HCR case
types.
- Create a new Appeals process to match what is described in the
latest federal rules. It is recommended to set up the appeals process as
follows:
- Stage 1 = 'Any'
- The HCR Evidentiary Hearing, which is normally the first
stage in the process, maps to the Cúram Hearing type. However,
it is possible that the HHS Appeal (which maps to a Hearing
Review) can happen first, so to support this, the type for stage
1 should be 'Any'.
- Stage 2 = 'Hearing Review'
- As above, this maps to the HHS Appeal as described in the
federal rules
- Stage 3 = 'Judicial Review'
- A match for the Judicial Review as described in the federal
rules
Once these settings have been applied, caseworkers can appeal any
denied application or product delivery case, regardless of its status. For
more details on the functionality available for Cúram Appeals, please read
the Cúram Appeals Guide.