A citizen can request assistance from a navigator by selecting the ‘Search for a Navigator' option on the HCR Universal Access Landing page. The citizen is then presented with a map which shows any registered navigators in the local area, based on the address entered in the search box. Clicking on a map entry presents a 'more information' link about the navigator to the user. The individual can choose to send an email referral or get directions to the navigator.
The list of clients that requested for navigator assistance through the referral function, are displayed in the navigator portal. The navigator can choose to assist the clients by launching new applications or resuming application from the navigator portal. On resumed applications, the information entered by the client before requesting for navigator assistance are prepopulated.
Navigator assisted applications are recorded with the details of the navigator who assisted with the application, the date the assistance was provided and the name of the authorizing applicant. A record is kept of all citizens that a navigator has assisted. The navigator information is also available for the caseworker, in relation to the application that was submitted.
Applications that the Navigator submitted are also listed in the citizen account. Additional information on the selected navigator can also be viewed by the client. The client can also choose to change their current navigator and select a different one for assistance.
Navigators can also assist citizens to record their life events. After logging into their secure account the navigator can choose a life event in the same way as they choose when completing an application. They can then proceed to complete information through the life event script and the system records the fact that a navigator assisted in this activity.