Navigators can access the navigator portal using the login details they are provided with once they are successfully registered and approved by the agency. The list of clients that requested for assistance are displayed in the portal. The navigator can choose to assist a client from this list, such as filling up and submitting applications for Insurance Assistance or recording life events on behalf of the client. The navigator can also resume saved applications.
On submission, a record of the navigator who assisted the client is created. A record of all the clients who have been assisted by the navigator is also kept and is available in the navigator portal. The applications are also available for the client to view in the citizen account. The client can choose to resume an application started by the navigator.