The following is a summary of the main concepts covered in this
guide:
- Cúram Intake provides a means for the worker to carry
out functions required as part of the intake process in a cohesive and
usable manner.
- It uses a 'No Wrong Door' approach that provides
clients with a universal gateway to community services and government
programs. It enables clients to approach the organization with the need
they need to address, rather than a preconceived idea of the programs or
services they think they should receive.
- The first step in the intake process for a worker is to
search for a client and either match or register them on the
system.
- Workers can use triage to quickly identify community
services close to the client's home and also easily identify government
programs which meet their needs.
- Workers can screen clients to determine their potential
eligibility for programs.
- Cúram Intake provides an application case to manage
application information and authorize the programs that the client has
applied for.
- Workers can refer the client to community service
providers and/or external agencies who may be able to help the client
meet their basic needs.
- Cúram Intake provides a number of tools to assist
workers, including Advisor and Notes.