The following list describes the chapters within this guide:
- Cúram Intake Overview
- This chapter discusses the two-fold aim of Cúram Intake - to
provide a means for the workers to carry out the functions required as
part of the intake process and to provide a collaborative 'No Wrong
Door' approach to the intake process for clients applying for
benefits. The chapter also provides a high level overview of the main
components within Cúram Intake.
- Identifying the Client
- This chapter describes the process for searching for a client and
registering him or her in the system.
- Triaging a Client and Using the Results to Address Client
Needs
- This chapter describes the process for triaging a client to
identify the client's needs and responding to those needs in an
expedient manner. The chapter also provides information on how to
perform triage and how the results of triage can be used to respond to
the client's needs.
- Screening Clients to Determine Potential Eligibility for
Programs
- This chapter provides information on the client screening process
used to determine potential eligibility for one or more programs.
- Lifecycle of a Client's Application Case: From Creation to
Closure
- This chapter provides information on the life cycle of an
application case for programs from creation to closure. It also
describes the various components of the application process and
associated configuration settings.
- Referring a Client to External Agencies and Service Providers
- This chapter provides information on what a referral is and how a
referral is created and sent to a community service provider and/or
external agency.
- Additional Tools for Assisting Workers
- This chapter provides information on the tools that are available
for workers throughout the intake process.