In order to apply for programs, a client must submit an application, providing required information on personal details, income, expenses, employment, education etc. This information becomes evidence on the client's case and is used to determine eligibility.
An application for a particular program can be configured to be undertaken in UA using one or all of the following methods:
UA enables citizens to apply online for one or more programs by completing an online application. The online application is defined using an IEG script that guides the citizen through a series of steps that collect the appropriate information for the programs for which the citizen is applying. Both authenticated and anonymous online application is supported and configurable. Authenticated citizens may choose to exit and save an application for completion at a later time. The application is then resumed at the point last completed by the citizen. Once submitted, a citizen can log into UA to check the status of an application. The citizen can choose to withdraw the application if for any reason they do not want to proceed. The citizen may also review the information that was entered on the application. A PDF document can be generated by the citizen that contains all of the information entered by the citizen on the application. This can then be brought or posted to the agency and also acts as a copy for the citizen's records of the information that was entered on the application.
This chapter describes the features of application intake in more detail.