UA supports two methods by which a citizen can open and print an application form; the citizen may be directed to a PDF that can be opened, printed and subsequently filled out by the citizen, or the citizen may be taken through a script, which upon completion or exit, the citizen can open a PDF containing the information entered via the script.
PDF forms can be configured such that versions of all languages can be provided. The programs which can be applied for using the PDF form can also be configured.
For information on configuring PDF forms see the Cúram Universal Access Configuration Guide.
Each PDF form defined in UA administration is displayed on the Apply for Benefits page which is displayed when Apply For Benefit is selected from the UA Home page.
Clicking on the form name or PDF icon opens the PDF form. The citizen can also find out where to mail the form by clicking on the link in the Where To Apply? column. This link opens a dialog that allows the citizen to enter the zip code or county, of the area within which they reside, to find out the address of the local office to which the form should be mailed. A system property is provided which is used to dictate whether zip codes or counties are used for this function.
UA administration allows an agency to define service areas. A service area represents a region covered by the counties and/or zip codes that have been associated with the service area. A service area can be associated with a particular local office for a PDF form, i.e. If you reside in this area, send your application form to the office at this address. A default local office can also be defined for a PDF form. The address of this office is returned to the citizen if the system can not find a local office that has been configured to cover the area in which the citizen resides. In addition, if a working pattern of type Public Opening Hours has been defined for the local office (Cúram location); information on the office opening hours is displayed to the citizen.
A PDF application form may also be opened from an intake script. The script is used to collect the appropriate data. Upon completion of the script (or exit from the script) the citizen is presented with the opportunity to open a PDF form containing the data entered via the script. This is achieved by associating a PDF form with an intake application in UA administration.
The Open my application form link opens the custom PDF form that has been designed specifically for the intake application. The data entered during the online application is copied to the PDF form for each of the programs, for which the citizen is applying. Note: If mapping configurations have not been associated with a particular program, they will not be displayed in the PDF).
If a PDF form and submission script are associated with an intake application, upon completion of the script, the citizen will be asked to send the application to the agency. The option to print the application form will not be presented to the citizen until the submission confirmation page is displayed.