As well as providing a citizen with details of community services that meet their needs, government programs are also provided. From the triage results page, a citizen can screen for and/or apply for a number of government programs that may meet their needs. Depending on the answers provided by the citizen in the question script, the CER rule set will identify and display one or more screenings and applications which will enable a citizen to identify if they are eligible and subsequently apply for one or more government programs. Applications and screenings may contain multiple programs within them. The CER rule set can also identify specific programs within the screenings and applications which may meet the clients needs i.e. When a screening or application is selected from the triage results page, some or all of the programs within the screening and application can be preselected.
For more information on screening and applications see Chapter 4 and Chapter 5 of this guide.