UA provides infrastructure to allow an agency to configure a set of questions which can be presented to the citizen and aims to capture information about the citizen's situation. It is recommended that this question script contains a short set of questions so that the citizens basic needs can be quickly identified. Based on the answers provided to these questions, services and programs which may meet the citizens needs are displayed. Triage is initiated by selecting the Government and Community Help option on the UA Home page and choosing Find Community Help. The citizen is then presented with a set of questions.