Using UA, citizens can perform key tasks without the intervention of an agency worker:
A citizen can answer a short set of questions to quickly identify services in their community as well as government programs which may meet their needs.
A citizen can screen themselves, to determine their eligibility for the programs offered by the agency.
A citizen can apply for programs and track the status of any applications they have made.
A citizen can report a life event, such as the birth of a child, marriage, or a change in employment as these changes may effect the benefits or programs they are receiving. UA also provides a Citizen Account which provides citizens with a fast and convenient way to securely perform screening, applications and triage as well as providing access to payment information, scheduled activities, in progress and submitted applications and case worker contact information.
The citizen is also provided with information representative of their particular circumstances in the form of messages and outreach. The messages displayed aim to predict why the citizen has logged in, for example, messages are displayed informing the citizen of their latest payment amount and their next payment date. Outreach allows for information, in the form of text, links and images, to be displayed which may help the citizen. For example, if a citizen has reported that she has just had a baby, information on applying for a birth certificate or information on child care could be displayed. Additional information can be added to the citizen account if the agency deems it appropriate to share more information with the citizen.