The following is a summary of the main concepts covered in this guide:
- UA can be used to provide a greater number of citizens access to
community services and government programs by allowing a citizen to
perform key tasks without the assistance of a case worker.
- Citizens can use triage to quickly identify community services
close to them and also easily identify government programs which meet
their needs
- Citizens can screen themselves to determine their eligibility
for government programs
- Citizens can apply for programs and subsequently track and
manage their interactions with the agency using a secure citizen
account
- Changes in a citizens circumstances can be easily reported to
the agency using life events, thereby quickly determining whether
existing benefits are effected.