The BIA component allows agencies to measure and monitor the performance of an organization, to detect gaps in processes, and to analyze the issues that are occurring. These agencies require a business intelligence solution that will provide them with the tools to support better decision making. BIA provides a solution that covers the complete spectrum of reporting tools and technologies that enable organizations to make valuable business decisions. This includes decision support information for front line staff (case workers), line managers and senior managers in the organization. The following areas are provided for:
- Embedded Analytics: Embedded Analytics are representations of aggregated data that can be interacted with by the user to construct alternative views/sub-groupings of the data which were not envisaged at design time. The infrastructure to construct embedded analytics is provided with BIA and a number of these analytics have been added out of the box to the Application. The purpose of this is to assist front line staff and managers in the decision making process. This is achieved by integrating the online application and the data warehouse which therefore provides interactive, summarized information in context.
- Interactive Dashboards and Reports: Interactive dashboards include the ability to publish graphically intuitive displays of information, including dials, gauges and traffic lights. These displays indicate the state of the performance metric, compared with a goal or target value. This data is a more in-depth view into the aggregated data in the business specific data warehouse. Reports provide the ability to create formatted and interactive reports with highly scalable distribution and scheduling capabilities. Infrastructure is provided in support of these and business specific reports will be added over time.
- Ad-hoc Reporting: The Business Intelligence infrastructure we provide, uses BIRT to render the charts as BIRT is an open sourced and low cost option for agencies that do not want an elaborate business intelligence offering. We also support more advanced offerings in the market place such as Actuate, which allows charts to be rendered in a format suitable for ad-hoc reporting. This provides easy access to the underlying reporting data, allowing a user to tailor a report to their specific needs. Please refer to our Actuate documentation for further reading.