IBM Tivoli Software IBM Tivoli Software

[ Bottom of Page | Previous Page | Next Page | Contents ]


Search the Internet

If you cannot find an answer to your question in the information center, search the Internet for the latest, most complete information that might help you resolve your problem. To search multiple Internet resources for your product, expand the product folder in the navigation frame to the left and select Web search. From this topic, you can search a variety of resources including:

Obtaining fixes

A product fix might be available to resolve your problem. You can determine what fixes are available for your IBM software product by checking the product support Web site:

  1. Go to the IBM Software Support Web site (http://www.ibm.com/software/support).
  2. Under Products A - Z, select your product name. This opens a product-specific support site.
  3. Under Self help, follow the link to All Updates, where you will find a list of fixes, fix packs, and other service updates for your product. For tips on refining your search, click Search tips.
  4. Click the name of a fix to read the description and optionally download the fix.

To receive weekly e-mail notifications about fixes and other news about IBM products, follow these steps:

  1. From the support page for any IBM product, click My support in the upper-right corner of the page.
  2. If you have already registered, skip to the next step. If you have not registered, click register in the upper-right corner of the support page to establish your user ID and password.
  3. Sign in to My support.
  4. On the My support page, click Edit profiles in the left navigation pane, and scroll to Select Mail Preferences. Select a product family and check the appropriate boxes for the type of information you want.
  5. Click Submit.
  6. For e-mail notification for other products, repeat Steps 4 and 5.

For more information about types of fixes, see the Software Support Handbook (http://techsupport.services.ibm.com/guides/handbook.html).

Contacting IBM Software Support

IBM Software Support provides assistance with product defects.

Before contacting IBM Software Support, your company must have an active IBM software maintenance contract, and you must be authorized to submit problems to IBM. The type of software maintenance contract that you need depends on the type of product you have:

If you are not sure what type of software maintenance contract you need, call 1-800-IBMSERV (1-800-426-7378) in the United States or, from other countries, go to the contacts page of the IBM Software Support Handbook on the Web (http://techsupport.services.ibm.com/guides/contacts.html) and click the name of your geographic region for phone numbers of people who provide support for your location.

Follow the steps in this topic to contact IBM Software Support:

  1. Determine the business impact of your problem.
  2. Describe your problem and gather background information.
  3. Submit your problem to IBM Software Support.

[ Top of Page | Previous Page | Next Page | Contents ]