[ Bottom of Page | Previous Page | Next Page | Contents ]
When explaining a problem to IBM(R), be as specific as possible. Include all
relevant background information so that IBM Software Support specialists can help
you solve the problem efficiently. To save time, know the answers to these
questions:
- What software versions were you running when the problem occurred?
- Do you have logs, traces, and messages that are related to the problem
symptoms? IBM Software Support is likely to ask for this information.
- Can the problem be re-created? If so, what steps led to the failure?
- Have any changes been made to the system? (For example, hardware, operating
system, networking software, and so on.)
- Are you currently using a workaround for this problem? If so, please be
prepared to explain it when you report the problem.
[ Top of Page | Previous Page | Next Page | Contents ]