Tool: IBM Maximo Enterprise Suite
Relationships
Main Description

IBM Maximo has a unified suite of asset procurement and management, incident and problem management, change and release management, and service level management applications designed from the ground up to conform to ITIL best practices.   

IBM Maximo provides the ability to optimize your IT processes, maximize your return on assets, reduce risks and costs, all while improving your service levels.

Maximo IT Asset Management software provides a comprehensive view of all your critical IT business processes, enabling you to effectively manage both IT and non-IT assets, resources, changes and service levels that goes beyond stand-alone IT asset management and IT service desk capabilities. In addition, IBM Maximo applications run on a single, unified CMDB so that every Maximo process and application feeds directly into the CMDB. IBM Maximo Asset software helps control and monitor designated assets and their asset status information throughout the complete life cycle: requisition, acquisition, receipt, pre-installation preparation of assets, integration and testing, installation, allocation, usage, maintenance and repair, retirement and disposal. IBM Maximo Asset software maintains asset information repositories and when required, it initiates asset replenishment requests.

IBM Maximo Incident software manages the complete incident process from initiation to closure, including all the potential links that might be required to Problems, Solutions, and Changes. It is part of a Service Desk management tool designed to support the Service Desk function. IBM Maximo Incident software helps control and monitor incidents, contact details and dates, associated configured items, classification, prioritization, services affected, service level agreements, communication and work logs together with solutions provided.

This tool can be applied to these processes and activities:

Process
Activity
Tool Mentor
Asset Management Ready and Control Asset Maximo – Ready and Control Asset
Incident Management Classify and Provide Initial Support Maximo – Classify and Provide Initial Support


For more information about this product, see:
http://demos.dfw.ibm.com/on_demand/Demo/IBM_Demo_Tivoli_Service_Management_and_Maximo-Oct06.html
http://itsm.mro.com/main/pages/MRO/ITSM/IncidentManagement.aspx?hid=1211&sid=1217&ssid=11
http://www.mro.com/corporate/pdf/SW_Manage_paper.pdf