Answers to a set of frequently asked questions about task
assignment and reassignment.
Which tasks do I have access to?
You have
access to the following types of tasks:
- Tasks assigned directly to you.
- Your claimed tasks.
- Unclaimed tasks assigned to groups that you belong to.
- Tasks for which you are an expert.
- Tasks that you are collaborating on.
Who can I reassign my task to?
If you claim
a task by mistake, you can reassign the task back to the group or
you can reassign it to another user. To reassign the task back to
the group, select Reassign Back to Group from
the actions list for the task. To reassign the task back to another
user, select Modify Task from the actions list
for the task.
When I enter a name, I get too many users back. How
do I find the exact person that I am looking for?
For example,
you entered ben as the user name, but the list
of names contains all the users whose user names or display names
include ’ben’ anywhere within them, for example, benjamin, adminben,
sam benwell. To limit this list of names to exactly who you are looking
for, enclose the name you enter in quotation marks. For example, to
reassign the task to ben, enter "ben".
Why is the Reassign back to group choice
not available for my task?
This behavior occurs when the
task was assigned only to you and not to one of the groups that you
belong to. You can, however, assign the task to another user by selecting Modify
Task from the actions list for the task.
I received an email notification of a task assignment.
When I clicked the link, I got a Server not found error.
What should I do?
This error indicates that email notifications
are not set up correctly for your Process Portal environment.
Contact your system administrator.