Answers to a set of frequently asked questions on the instant
messaging service.
Why does the Chat option on
the Experts tab not work for me?
If
you and the expert that you want to work with are both online but
nothing happens when you click the
Chat option,
perform the following actions to check that your environment is set
up correctly.
- Check your browser settings. Ensure that you have not blocked
pop-up windows.
- Depending on which browser you use, perform one of the following
actions.
- If you still experience problems starting a chat session, contact
your system administrator.