Answers to a set of frequently asked questions on the instant
messaging service.
Why does the Chat option on
the Experts tab not work for me?
If
you and the expert that you want to work with are both online but
nothing happens when you click the
Chat option,
perform the following actions to check that your environment is set
up correctly.
- Check your browser settings. Ensure that you have not blocked
pop-up windows.
- Depending on which browser you use, perform one of the following
actions.
- If you are using Internet Explorer, reload the page if you are
prompted to do so when you start your chat session to accept the certificate
for Sametime® Connect.
If you are using Internet Explorer version 8, perform the following
additional actions:
- In Internet Explorer, select .
- On the Security tab, in the Security level for this
zone section, click Custom level.
- In the Miscellaneous section, enable the Display
mixed content setting, click OK to
save the security settings, then OK again to
save the internet options.
- Clear your browser cache, then restart Internet Explorer.
- If you are using a browser other than Internet Explorer, point
your browser to the following URL, and accept the certificate for Sametime Connect.
https://sthost:secureport/stwebclient/popup.jsp
Where: - sthost
- The name of your Sametime Connect server.
- secureport
- The port for the Sametime Connect server.
If you are using Process Portal on
a mobile device, such as an Apple iPad, you might have issues with
receiving chat messages. If your Process Portal environment
has Sametime Connect enabled,
although you can start a chat session on your mobile device, other
users might not be able to start chat sessions with you. Switch from
the Sametime Connect tab
to another tab, and then back again, and the missed message is displayed.
- If you still experience problems starting a chat session, contact
your system administrator.