You can configure the Escalations widget
to define which task escalations users can view and manage.
Before you begin
You must be the page owner or an editor of the
page to configure this widget.
Procedure
- Open the widget menu and select Edit
Settings to see the configuration tabs. Initially, the All escalation list is
selected on the Content tab. This default list
is used when a drill down is performed, this is when the widget receives
a filter event.
- Specify
the lists that are available to the users of the widget. In the Select escalation list to display list,
click Select escalation lists, then in the
window that opens you can perform the following actions.
- Select a list to add
- Clear a selected list
- Change the default list for this widget
- Specify the
properties that are displayed for a list. Select the list, then select the properties that
you want the widget to display, and clear any properties that you
do not want displayed. To change the order in which the information
is displayed in the widget, select a property, then click one of the
arrows to move the property up or down in the list.
For the List layout
only: the first property in the list becomes the title of the entries
in the list.
For the Table layout
only: you can specify properties for grouping the entries in the list.
Select the Group by check box to enable a property
to be used for grouping the entries in the list. To specify a default
grouping for the list, select a property and then click Set
as default group. To disable grouping, clear the properties
that are selected.
- Click OK to save the configuration
changes.
What to do next
Specify the views and actions
that are available for the selected list, and how the content is displayed
and refreshed.