Answers to a set of frequently asked questions about task
assignment and reassignment.
Which tasks do I have access to?
You have
access to the following types of tasks:
- Tasks that are assigned directly to you.
- Your claimed tasks.
- Unclaimed tasks that are assigned to teams that you belong to.
- Tasks for which you are an expert.
- Tasks that you are collaborating on.
Who can I reassign my task to?
If you claim a task by mistake, you can reassign the task back to
your team or you can reassign it to another team member. To reassign
the task back to the team, select Reassign Back to Team from the actions list for the task. To reassign the task back to
the team or to another team member, select Modify Task from the actions list for the task.
When I enter a name, I get too many users back. How
do I find the exact person that I am looking for?
For example,
you entered ben as the user name, but the list
of names contains all the users whose user names or display names
include 'ben' anywhere within them, for example, benjamin, adminben,
sam benwell. To limit this list of names to exactly who you are looking
for, enclose the name you enter in quotation marks. For example, to
reassign the task to ben, enter "ben".
Why is the Reassign back
to team choice not available for my task?
This
behavior occurs when the task was assigned only to you and not to
one of the teams that you belong to. You can, however, assign the
task to another user by selecting Modify Task from the actions list for the task.
I received an email notification of a task assignment.
When I clicked the link, I got a Server not found error.
What should I do?
This error indicates that email notifications
are not set up correctly for your Process Portal environment.
Contact your system administrator.