The Quick Start cannot start. This error typically occurs when a supported browser cannot be found.

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Correcting the error

The Quick Start supports the following browsers:

To correct the error that prevents the Quick Start from starting, follow these steps:

  1. Install or update to a supported browser.

    On Linux® and UNIX® platforms, export the location of the supported browser.
    For example, type the following at the command line:
    export BROWSER=/usr/bin/firefox

  2. If the product DVD is not accessible, insert the DVD into a DVD drive.
  3. On Linux and UNIX platforms, mount the drive if necessary.
  4. Restart the Quick Start
    On Windows platforms, type the following at the command line:
    launchpad.exe
    On Linux and UNIX platforms, type the following at the command line:
    ./launchpad.sh

Information and support