In this example, a bank officer searches for and identifies a customer. The bank officer then verifies the customer information, updates the customer details, and initiates the process for opening a new account. The bank officer also validates that the required documents are submitted using a checklist and forwards the account opening request to the bank manager. The bank manager logs on to Business Space and verifies the new account opening request and approves or rejects the new account opening request.
The fields in which data is required are labeled with an asterisk (*). The Submit button in the form is disabled until you provide a value in all such fields in a form.
Roles | Create request | Approval | All dashboards |
---|---|---|---|
Customer | Yes | N/A | N/A |
Bank Officer | Yes | N/A | N/A |
Bank Manager | N/A | Yes | Yes |
LOB Manager | N/A | N/A | Yes |
The roles for the Solution Scenario are given in the following table.
Group | User | User ID | Password |
---|---|---|---|
Customer | Adam Smith | Adam | password |
Bank Officer | Jay Walk | Jay | password |
Bank Manager | Peter Henderson | Peter | password |
LOB Manager | Susan Thomas | Susan | password |
The bank officer retrieves and views the customer details, any modifications to the customer information can be made using the form displayed in Business Space.
After updating the customer information, the bank officer can initiate a request to open a new account. The bank officer must specify the account details and the co-applicant details for a new account.
The process for opening a new account requires that the customer submit mandatory documents. The bank officer validates the documents that the customer submits and completes the checklist form in Business Space.
The bank officer updates forms with the details that the customer provides and submits the account opening request to the bank manager. Before an account is created, the bank manager must verify that the information provided and the documents submitted by the customer is correct. After the verification is complete, the bank manager can approve or reject the request for opening the account.
The bank manager can view the application status and the application number using the Account Status form.
The Solution Scenario provided with the WebSphere Banking Content Pack V7.0 Feature Pack 1.0 includes different pages that are customized to display reports. These reports can be used for further analysis.
After you submit the request, the information can be viewed for analysis on the following pages.
The New Account Opening Dashboard page contains widgets that provide information about Messages, transaction percentage, critical KPI overview, and so on, related to the transaction request raised.
The details for the widgets displayed on the New Account Opening Dashboard page are given in the following table.
View | Description |
---|---|
New accounts distribution by state - current month | The map displays the transaction statistics for 20 states. |
Average turn-around time for new account opening | The widget displays the average turnaround time for the account opening for approved and rejected accounts. |
Volume of new accounts processed per month | The widget displays then number of accounts opened. |
LOB wise new account opening distribution per month | The widget displays the number of accounts opened for each LOB. |
Process performance monitoring - current month | The widget monitors the end-to-end processing time for a new account opening. |
The New Account Opening Alerts page contains widgets that displays alerts for monitoring the business.
The details for the widget displayed on the New Account Opening Alerts page is given in the following table.
Alert | Description |
---|---|
Application In Review Alert | Alerts the customer or the bank officer if an application requires verification by a bank manager. |
Account Verification Status | Alerts the customer or bank officer about the account verification status. If it is approved, then it displays a message that the account was successfully created and displays the account number. If it is rejected, then it states the rejection status with application number. |
The New Account Opening process flow can be viewed as published using the WebSphere Business Compass or as inflight process that displays the services used and the sequence in which they are processed.
View the New Account Opening Process on the following pages.
The process model artifacts, users, and roles used in the Solution Scenario can be viewed in the New Account Opening Process page.
The details for the widget displayed on the New Account Opening Process page is given in the following table.
Widget | Description |
---|---|
Draft Artifacts | Navigate and view the process model artifacts used in the Solution Scenario. |
Review Access Control | Navigate and view the users and roles provided for the Solution Scenario. |
The details for the widgets displayed on the New Account Opening Process Check page are given in the following table.
Widget | Description |
---|---|
New account opening applications | The instances of the requests and responses created can be viewed in this widget. |
Diagrams | The inflight process displays where you are in the process and highlights the activity that is in a pending state. Select an item from the Instances widget to view the runtime transaction flow in this widget. |