Executing the New Account Opening Solution Scenario using Business Space

The New Account Opening Solution Scenario enables a customer to open an account. The process for opening a bank account covers creating a new customer or searching for and updating the details of an existing customer. The next step is to apply for a new account and submit the various documents required for verification. Finally, the documents submitted and the customer details are verified and the account opening request is accepted and a new account is created. Alternatively, the account opening request is rejected. This New Account Opening can be executed in Business Space using the procedure provided here.

In this example, a bank officer searches for and identifies a customer. The bank officer then verifies the customer information, updates the customer details, and initiates the process for opening a new account. The bank officer also validates that the required documents are submitted using a checklist and forwards the account opening request to the bank manager. The bank manager logs on to Business Space and verifies the new account opening request and approves or rejects the new account opening request.

Note: Some of the fields, used in the forms, for this Solution Scenario are programmed using basic validations. You can verify the validation for the field by moving the mouse pointer over the field.

The fields in which data is required are labeled with an asterisk (*). The Submit button in the form is disabled until you provide a value in all such fields in a form.

Table 1. Tasks to roles mapping
Roles Create request Approval All dashboards
Customer Yes N/A N/A
Bank Officer Yes N/A N/A
Bank Manager N/A Yes Yes
LOB Manager N/A N/A Yes

The roles for the Solution Scenario are given in the following table.

Table 2. Roles and users mapping
Group User User ID Password
Customer Adam Smith Adam password
Bank Officer Jay Walk Jay password
Bank Manager Peter Henderson Peter password
LOB Manager Susan Thomas Susan password

Before you begin

Ensure that the following prerequisites are complete before you execute the Solution Scenario.
  • Add and configure users and groups.
  • Verify that the New Account Opening Solution Scenario artifacts are successfully installed in WebSphere® Process Server.
  • Configure the monitor data security.
  • Configure alerts in WebSphere Process Server.
Note: As part of the installation, the endpoints used within the Solution Scenario are set to the port 9080 by default. If the Solution Scenario EAR files are deployed on different ports, it is recommended to use a monitoring utility, such as TCPMon, to act as a proxy to the actual endpoint.

Accessing the New Account Opening Business Space

When using Business Space to view the Solution Scenario execution, you need to log in to the Business Space. This involves providing login details and viewing various pages that are part of the New Account Opening space.

Procedure

  1. Open the Business Space portal.
  2. Log on to Business Space as a bank officer with the User ID as Jay and Password as password. You can also log on as a customer with the User ID Adam and the Password as password to view the forms for the customer.
    Note: The default password for the user when you configure the Solution Scenario using scripts is password. If you configure the Solution Scenario manually, you must use the password that you specified for the user registry in WebSphere Process Server. For more information, see the Configuring the user registry in WebSphere Process Server section in the Installation Guide.
  3. Open the New Account Opening space.
    Note: This Solution Scenario is configured to display the New Account Opening space by default.

Selecting the customer type

After logging on to the New Account Opening space, the bank officer must identify whether the customer is an existing customer or a new customer using the New Account Opening Page form.

Procedure

  1. Open the My Tasks page.
  2. In the Task Definitions List widget, select the OpenAccountPageByBankOfficer check box and click the Create an instance from this task definition icon Create an instance from this task definition icon. The New Account Opening Page form is displayed in the Task Information widget.
    Note: You must select the OpenAccountPageByCustomer task when you log on as a customer with the user ID as Adam and Password as password.

  3. Click Open Account (Existing Customer) and click Submit.
    Note: You can click Open Account (New Customer) to view the form for creating a new customer.

Searching the customer

The details of an existing customer are retrieved using the Search Customer form. The bank officer can then search and select a customer, to retrieve the customer details, using the personal details of a customer.

Procedure

  1. Select the Search Customer check box from the My Tasks widget, and select Accept from the Actions list. The Search Customer form is displayed in the Task Information widget.

  2. Enter Adam for the First Name and click Submit. The Customer Search Result task is displayed in the My Tasks widget.
  3. Select the Select Customer check box from the My Tasks widget, and select Edit from the Actions list. The Customer Search Result form is displayed in the Task Information widget.

  4. Select the check box for a customer and click Submit.
    Note: You can select the Select to Search Again check box and click Submit to modify the search parameters.

Viewing the customer details

The bank officer retrieves and views the customer details, any modifications to the customer information can be made using the form displayed in Business Space.

Procedure

  1. Select the View/Update Customer check box from the My Tasks widget, and select Edit from the Actions list.
  2. View and update the customer details and the customer contact details in the form that is displayed.
  3. Click Next, update the residential details, employment details, and the manager relationship details, and then click Submit.

Opening an account

After updating the customer information, the bank officer can initiate a request to open a new account. The bank officer must specify the account details and the co-applicant details for a new account.

Procedure

  1. Select the Open Account check box from the My Tasks widget, and select Edit from the Actions list. The Open Account form is displayed.
  2. Review the customer details, select the account type, select the product type, and then click Next.
  3. Enter the co-applicant details, the miscellaneous details for the account, and then click Submit.

Completing the checklist

The process for opening a new account requires that the customer submit mandatory documents. The bank officer validates the documents that the customer submits and completes the checklist form in Business Space.

Procedure

  1. Select the Select Documents Required check box from the My Tasks widget, and select Edit from the Actions list. The Document Checklist form is displayed.
  2. Select the check boxes for the documents submitted and click Submit. The request is transferred to the bank manager.

Verifying the new account opening application

The bank officer updates forms with the details that the customer provides and submits the account opening request to the bank manager. Before an account is created, the bank manager must verify that the information provided and the documents submitted by the customer is correct. After the verification is complete, the bank manager can approve or reject the request for opening the account.

Procedure

  1. Log on to Business Space as a bank manager using the User ID as Peter and the Password as password.
    Note: The default password for the user when you configure the Solution Scenario using scripts is password. If you configure the Solution Scenario manually, you must use the password that you specified for the user registry in WebSphere Process Server. For more information, see the Configuring the user registry in WebSphere Process Server section in the Installation Guide.
  2. Open the My Tasks page from the New Account Opening space.
  3. Select the Verify Account check box from the Tasks List widget, and select Edit from the Actions list. The Verify Account form is displayed.
    Note: Tasks are displayed in this widget only if an account is opened for a customer with the last name ending with XYZ or for a customer with the zip code in the range from 78759 to 78780.

    Select the All - Assess available tasks option from the list that is displayed in the Tasks List widget to view the task.

  4. View the information displayed and click Exception Details.
  5. Enter an exception code and exception description, and then click Customer Details.
  6. Verify the customer details that is displayed and click Customer Details.
  7. Verify the residential details, employment details, and relationship manager details and click Account Details.
  8. Verify the account details for the customer and click Account Details.
  9. Verify the co-applicant account details for the customer, click Approve, and then click Submit.

Viewing account verification status

The bank manager can view the application status and the application number using the Account Status form.

Procedure

  1. Select the Account Verification Status check box from the Tasks List widget, and select Edit from the Actions list. The Account Status form is displayed.
  2. Verify the account verification status and click Submit.

Viewing reports

The Solution Scenario provided with the WebSphere Banking Content Pack V7.0 Feature Pack 1.0 includes different pages that are customized to display reports. These reports can be used for further analysis.

After you submit the request, the information can be viewed for analysis on the following pages.

New Account Opening Dashboard

The New Account Opening Dashboard page contains widgets that provide information about Messages, transaction percentage, critical KPI overview, and so on, related to the transaction request raised.

The details for the widgets displayed on the New Account Opening Dashboard page are given in the following table.

Table 3. New Account Opening Dashboard page - views
View Description
New accounts distribution by state - current month The map displays the transaction statistics for 20 states.
Average turn-around time for new account opening The widget displays the average turnaround time for the account opening for approved and rejected accounts.
Volume of new accounts processed per month The widget displays then number of accounts opened.
LOB wise new account opening distribution per month The widget displays the number of accounts opened for each LOB.
Process performance monitoring - current month The widget monitors the end-to-end processing time for a new account opening.
Note: You can drill down to view and further analyze the attributes of report values. To drill down, double-click a drillable field on the graph or diagram that you want to analyze. To return to the previous level, right-click a value and click Drill Up. You can also click Display menu icon from the Instances widget title bar, and click Refresh.

New Account Opening Alerts

The New Account Opening Alerts page contains widgets that displays alerts for monitoring the business.

The details for the widget displayed on the New Account Opening Alerts page is given in the following table.

Table 4. New Account Opening Alerts page - alerts
Alert Description
Application In Review Alert Alerts the customer or the bank officer if an application requires verification by a bank manager.
Account Verification Status Alerts the customer or bank officer about the account verification status. If it is approved, then it displays a message that the account was successfully created and displays the account number. If it is rejected, then it states the rejection status with application number.

Viewing the New Account Opening process flow

The New Account Opening process flow can be viewed as published using the WebSphere Business Compass or as inflight process that displays the services used and the sequence in which they are processed.

View the New Account Opening Process on the following pages.

New Account Opening Process

The process model artifacts, users, and roles used in the Solution Scenario can be viewed in the New Account Opening Process page.

The details for the widget displayed on the New Account Opening Process page is given in the following table.

Table 5. New Account Opening Process page - widgets
Widget Description
Draft Artifacts Navigate and view the process model artifacts used in the Solution Scenario.
Review Access Control Navigate and view the users and roles provided for the Solution Scenario.
Note: You must configure this page manually. For more information about configuring the New Account Opening Process page, see the Configuring the Solution Scenario section in the Installation Guide.

New Account Opening Process Check

The New Account Opening Process Check page contains a process flow that shows the sequence of the services executed for every transaction inquiry request raised using the use case.

The details for the widgets displayed on the New Account Opening Process Check page are given in the following table.

Table 6. New Account Opening Process Check page - widgets
Widget Description
New account opening applications The instances of the requests and responses created can be viewed in this widget.
Diagrams The inflight process displays where you are in the process and highlights the activity that is in a pending state. Select an item from the Instances widget to view the runtime transaction flow in this widget.