The fields in which data is required are labeled with a * and have a different color. The Submit button in the form is disabled until you provide a value in all such fields in a form.
You can start the Solution Scenario in Business Space to view the Getting Started Widget. The Getting Started Widget lists the assets and the steps for using the Solution Scenario.
Roles | Submit Trouble Ticket | Enrich Trouble Ticket | Diagnose Trouble Ticket | Fix Trouble Ticket | Verify Trouble Ticket | Dashboard | Process Instance |
---|---|---|---|---|---|---|---|
Customer Service Representative | Yes | Yes | Yes | N/A | Yes | N/A | N/A |
NOC Technician | N/A | N/A | Yes | N/A | Yes | N/A | N/A |
Field Technician | N/A | N/A | N/A | Yes | N/A | N/A | N/A |
Business Manager | N/A | N/A | N/A | N/A | N/A | Yes | Yes |